Privacy Policy
- We collect what we need to deliver your food: your name, email, phone number, delivery address and Mobile Money number.
- We share your order details only with the restaurant cooking it and the rider delivering it.
- We never see or store your Mobile Money PIN. We don't sell your data and the app has no ads.
- Riders and restaurants who apply share ID documents so we can verify them. These are stored privately.
- You can delete your account at any time from inside the app.
1. Who we are
Lili Eats ("we", "us") is a food ordering and delivery service operating in Ghana, currently in Takoradi and Offinso. This policy explains what information the Lili Eats app and website collect, why, who it is shared with, and the choices you have.
2. Information we collect from customers
| Information | Why we need it |
|---|---|
| Name and email | To create and secure your account and send order receipts. |
| Phone number | So your rider can call you when they arrive, and so support can reach you about an order. |
| Delivery address | Your area, landmark directions, optional GhanaPost GPS address and notes for the rider, so we can find you. |
| Mobile Money details | Your MoMo network and number, so a payment request can be sent to your phone. Your PIN is entered on your own phone and never reaches us. |
| Orders and ratings | What you ordered, from where, the amount paid, and any ratings or comments, so you can track and reorder, and so restaurants and riders can improve. |
The app does not use your location in the background and does not request access to your contacts, camera, microphone, photos or files. It does not use an advertising ID and shows no ads.
3. Riders and restaurants who apply
When you apply on this website to ride with us or to list a restaurant, we collect the details on the form: your name, phone number, email (optional), community and area, Ghana Card number and photo, and, for riders, a selfie holding your Ghana Card, vehicle and driver's licence details, MoMo number and a guarantor's name and phone number. Restaurants may also send a menu photo and business documents.
We use this only to verify your identity, decide on your application, contact you and your guarantor, and pay you. ID photos are kept in private storage that only our verification team can open. If your application is not accepted, we delete your ID photos within 90 days. Information about a guarantor is used only to confirm the applicant's character.
5. How we protect it
Information is sent over encrypted connections (HTTPS). Riders and restaurants are verified before they can receive orders, and they see only the details needed for the orders they handle. Staff access is limited to people who need it to run the service.
6. How long we keep it
We keep your account information while your account is open. Order and payment records are kept for up to 6 years where needed for accounting and tax obligations, then deleted. When you delete your account, your profile, saved address and saved MoMo number are removed straight away.
7. Delete your account
You can delete your account and personal information at any time:
- Open Lili Eats and tap Account.
- Scroll down and tap Delete account.
- Confirm. Your account, saved addresses, MoMo details and order history are removed.
If you can't open the app, email us at darkosekyere211@gmail.com from the email address on your account with the subject "Delete my Lili Eats account". We will delete it within 30 days and confirm by email. Riders and restaurants can ask us to delete an application the same way.
8. Your rights
Under Ghana's Data Protection Act, 2012 (Act 843) you can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. You can update your name and phone number yourself in the app under Account → Edit profile. For anything else, contact us using the details below.
9. Children
Lili Eats is intended for people aged 18 and over, because orders are paid with Mobile Money. We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will delete it.
10. Changes to this policy
If we change this policy we will update the effective date above, and for significant changes we will tell you in the app before they take effect.
11. Contact us
Questions about this policy or your information? Email darkosekyere211@gmail.com.